I am configuring OTRS with a list of our customers. I am using the CustomerID field as the Company Name the customer_user is associated with. I am encountering some limitations. I have some customer_users who are associated with more multiple companies (CustomerID's) I have Companies (CustomerID's) associated with multiple customers_users. How can I change these fields to be more flexible or non-unique so that I can have multiple entries for 1 CustomerID and/or Email? Thanks Shayne Shayne R. Goldberg - Sr. Technical Support Engineer - Vaultus Mobile Technologies - 263 Summer St - Boston, MA 02210 - 617-399-1115
Shayne Goldberg wrote:
I am configuring OTRS with a list of our customers. I am using the CustomerID field as the Company Name the customer_user is associated with. I am encountering some limitations.
I have some customer_users who are associated with more multiple companies (CustomerID's) I have Companies (CustomerID's) associated with multiple customers_users.
How can I change these fields to be more flexible or non-unique so that I can have multiple entries for 1 CustomerID and/or Email?
It's in the docs: http://doc.otrs.org/2.0/en/html/x1414.html#multi- customer-ids-db Nils Breunese.
participants (2)
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Goldberg, Shayne -
Nils Breunese (Lemonbit Internet)