I think I got my script to work. However, the patched GenericAgent.pm would still be greatly appreciated. I'd like to be able to have it auto-answer closed tickets. # -- # Kernel/System/GenericAgent.pm - generic agent system module # Copyright (C) 2001-2004 Martin Edenhofer # -- # $Id: GenericAgent.pm,v 1.7 2004/09/08 13:16:34 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- -----Original Message----- From: Robert Kehl [mailto:mailinglists@robertkehl.de] Sent: Wednesday, January 19, 2005 3:33 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Any ideas here? Jack Doyle schrieb:

Robert... thanks for the reply. No, the patch didn't work.

Please post the file revision of your GA, I'll get you a going one _with_ the Answered option.

What do you mean by "Post the call to the script in GenericAgent and eventually the script itself"?

What did you note in GenericAgent.pl to call your script, and: what are the contents of the script? hth, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/