
Hello My question is this: In an event handler for the event TicketCreate is it possible to understand if a ticket is opened via customer web interface or through external email ? thank you massimo otrs 3.1.10

Massimo,
That would be possible, by filtering the article type. Look at the settings in the event based notifications for more help.
On Jan 21, 2013, at 12:04 PM, Massimo Sabbatino
TicketCreate is it possible to understand if a ticket is opened via customer web interface or through external email
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Thank you for your answer I am a newbie OTRS, Can you add more details to your answer? bye massimo Il 21/01/2013 14:05, Shawn Beasley ha scritto:
Massimo,
That would be possible, by filtering the article type. Look at the settings in the event based notifications for more help.
On Jan 21, 2013, at 12:04 PM, Massimo Sabbatino
wrote: TicketCreate is it possible to understand if a ticket is opened via customer web interface or through external email --
Shawn Beasley

El dl 21 de 01 de 2013 a les 14:32 +0100, en/na Massimo Sabbatino va escriure:
Thank you for your answer
I am a newbie OTRS, Can you add more details to your answer?
Create/Edit an Event based notification (http://yourOTRS/otrs/index.pl?Action=AdminNotificationEvent;Subaction=Add) and then filter it according to Article Type options: in your case, email-external/webrequest.
bye massimo
Il 21/01/2013 14:05, Shawn Beasley ha scritto:
Massimo,
That would be possible, by filtering the article type. Look at the settings in the event based notifications for more help.
On Jan 21, 2013, at 12:04 PM, Massimo Sabbatino
wrote: TicketCreate is it possible to understand if a ticket is opened via customer web interface or through external email --
Shawn Beasley
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Adrià García-Alzórriz

Tank you Adrià...I undestand bye massimo Il 21/01/2013 15:23, Adrià García-Alzórriz ha scritto:
El dl 21 de 01 de 2013 a les 14:32 +0100, en/na Massimo Sabbatino va escriure:
Thank you for your answer
I am a newbie OTRS, Can you add more details to your answer?
Create/Edit an Event based notification (http://yourOTRS/otrs/index.pl?Action=AdminNotificationEvent;Subaction=Add) and then filter it according to Article Type options: in your case, email-external/webrequest.
participants (3)
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Adrià García-Alzórriz
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Massimo Sabbatino
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Shawn Beasley