Hi all, I have just started to play around with OTRS, I like what I see, kudo for the developpers. Is it possible, when a customer replies to an auto response, to combined the new email with the original ticket, in other words, can you combined tickets? Best regards, Francois Random Thought: ---------------
Hi Francois, On Fr, Jun 10, 2005 at 10:38:02 -0400, Francois Meehan wrote:
Is it possible, when a customer replies to an auto response, to combined the new email with the original ticket, in other words, can you combined tickets?
Yes. OTRS 2.0 has the new "merge" feature. That is what you are looking for ;-).
Francois
Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Christian Schoepplein -
Francois Meehan