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On 3 February 2013 15:11, Esteban Monge wrote:

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Thanks Steve.

My server is a VM under VMWare, maybe sys admin can put a politic to sync time in different way to my Debian, generally time changes at 6p.m. I tried with NTP server but sometimes don't works good and the time need changed manually, when I note the change, can be 24 hours or more, for documentation is a bad behavior.

I going to try with NTP again...

Hello for updating this case, I unloaded Open VM Tools and server stop changing the time, VMWare admin tell me that in Windows you can uncheck hour sync, I going to check configuration files to disable the feature. Thanks to all for the help. =)

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So as Michiel said you need to ensure vmtools are installed and active on your Debian VM (I missed the part where you said you were running on ESX). As you are sharing a CPU with other VMs then this is what is probably causing your time to skew, installing vmtools will fix that. Though in all of our Debian VM images I also have them synchronising against our NTP server as well.

There is an open source set of tools available but you need the ability to compile and install kernel modules on your VM, the instructions I use are:

# Install Open VMware Tools aptitude install build-essential open-vm-tools open-vm-source module-assistant auto-install open-vm -i

The first one will install the open-vm-tools and the compiler+tools, second command will automatically build and install the open-vm kernel modules. After that's done reboot.

Right!!! I installed these Open VM Tools in my VM. Maybe the problem is that the sysadmin had sync NTP from VMWare to Costa_Rica time but I configured to Panama time. I have seen that tickets put a time in negative around to 60 minutes, difference between Costa Rica and Panama.

Maybe sysadm can disable sync for my VM.

Thanks again.

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HTH

Steve --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs