How an agent can see notifications of his tickets generated as customer?
Hello: I activate in sysconfig parameter Ticket::AgentCanBeCustomer: to YES. But I have the problem how this agent can see the notifications sended by OTRS ?? because the only diference in the screen of his tickest is a link for follow up. Think in the case the agent doesn´t have access to the queue ?? Thanks Antonio
Hello everybody: Is possible assign a group to a queue but only for create or move tickets but not get access the tickets of the queue ?? Because in otrs 2.2.4 if you get any privilege, you get access to see tickets of the queue still if your privilege is only move tickets to the queue Thanks Antonio
Donnow if it's the right way, but I've configured my system this way:
for every agent that needs to be customers as well, I created a
corresponding customer (same username and e-mail address), this way I can
assign different permissions (customer related and user related).
Hope this helps
Gabriele
----- Original Message -----
From: "Antonio Sarmiento "
participants (2)
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Antonio Sarmiento -
Gabriele D'Andrea