Is it possible to include the 'close call message' into the email sent to the customer. Currently we appear to only be able to add an internal or external note but this is only visible when the customer checks back to the website. -Mat ________________________________________________________________________ This e-mail has been scanned for all viruses by Star. The service is powered by MessageLabs. For more information on a proactive anti-virus service working around the clock, around the globe, visit: http://www.star.net.uk ________________________________________________________________________
On Thu, 9 Dec 2004 15:29:23 -0000, Mathew Davies
Is it possible to include the 'close call message' into the email sent to the customer. Currently we appear to only be able to add an internal or external note but this is only visible when the customer checks back to the website.
-Mat
Instead of closing the ticket through the "close" link, use "Compose Answer (email)" and close it there. Hth, Tyler Hepworth
participants (2)
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Mathew Davies -
Tyler Hepworth