Hi, forgive what may turn out to be a silly question. I have installed otrs on a Redhat 9.0 box. This PC is a 'root server' which is hosted in a datacenter somewhere! Actually Germany I think (1 & 1). I started trying to get RT working on this system but ran in to too many dependency problems. So I looked at OTRS and it seemed easier to install. At the time I was trying RT I set up a host rt.mysystem.com which is the same IP address as mysystem.com. The web interface to otrs all works fine now, and the command line email test cat /opt/otrs/doc/test-email-1.box | /opt/otrs/bin/PostMaster.pl works ok too. However, I would like to assign helpdesk users & queues to the system, who will get mail for user@rt.mysystem.com , without having to have linux accounts setup on mysystem.com , is this possible? At the moment if I email a email address I have setup on rt.mysystem.com like faults@rt.mysystem.com which points to the 'faults' queue, I get a bounce back: Hi. This is the qmail-send program at mystsystem.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. : Sorry, no mailbox here by that name. (#5.1.1) Obviously I'd like this to go to the faults queue. Thanks Mike p.s. mysystem.com is not my real host