I once had the same problem, Queue Management and make customer State Notify to be YES -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: 02 November 2006 04:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote:
I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under "Admin" if I click "Notifications" I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue?
Anyone have any idea?
Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o) Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Mamakwa M. Sefiri wrote:
I once had the same problem, Queue Management and make customer State Notify to be YES
Terry was asking about agent notifications, so I don't think that will help. Nils Breunese.
-----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: 02 November 2006 04:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify new owner of ticket?
Terry Dobbs wrote:
I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under "Admin" if I click "Notifications" I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue?
Anyone have any idea?
Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o)
Nils Breunese.
participants (2)
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Mamakwa M. Sefiri -
Nils Breunese (Lemonbit)