Hi, Having a problem with OTRS not removing messages from the POP server. When importing messages from the POP server, it sees them as new each time and creates a new ticket in the queue. Has anyone run into this before? I'm running 1.0.2 now but it also happened on RC2. Let me know if you need more details. Andre
Hi Andre, On Tue, Mar 11, 2003 at 11:10:07AM -0500, Andre Fortin wrote:
Having a problem with OTRS not removing messages from the POP server. When importing messages from the POP server, it sees them as new each time and creates a new ticket in the queue. Has anyone run into this before? I'm running 1.0.2 now but it also happened on RC2. Let me know if you need more details.
What is the output if the otrs user is executing bin/PostMasterPOP3.pl in a command shell?
Andre
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
It finds the message each time, and says 'Ticket Created' just as it would
for a normal new message.. The only difference is that when I run it from
the command line, it always finds those messages and creates a ticket for
each one. In fact, it's doing it right now:
bash-2.05b$ ./PostMasterPOP3.pl
message 1/1 (abuseotrs@mail.addresschanged.ca)
New Ticket created!
TicketNumber: 2003031110000806
TicketID: 2992
Priority: normal
State: new
CustomerID: user1@addresschanged.ca
From: "April"
Having a problem with OTRS not removing messages from the POP server. When importing messages from the POP server, it sees them as new each time and creates a new ticket in the queue. Has anyone run into this before? I'm running 1.0.2 now but it also happened on RC2. Let me know if you need more details.
What is the output if the otrs user is executing bin/PostMasterPOP3.pl in a command shell?
Andre
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Andre, On Tue, Mar 11, 2003 at 12:23:18PM -0500, Andre Fortin wrote:
It finds the message each time, and says 'Ticket Created' just as it would for a normal new message.. The only difference is that when I run it from the command line, it always finds those messages and creates a ticket for each one. In fact, it's doing it right now:
bash-2.05b$ ./PostMasterPOP3.pl [...] This is the same message(copied pasted and then modified to protect from address scavengers :) ), and it keeps importing it into the queue over and over. I'm using Qmail's Maildir, so I could technically run a cron to remove everything from Maildir/cur every minute, but that seems ugly and I think the bug should be fixed rather than just covered up..
Jepp, the bug should be fixed. .) I commited a new bin/PostMasterPOP3.pl (http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/bin/PostMasterPOP3.pl?rev...) with more debug options. Can you download it and execute it with "./PostMasterPOP3.pl -d 1". It would be nice if you create a bugreport on http://bugs.otrs.org/ with the new output. Then the bug is documented and will be fixed soon. :) Thanks!
Andre
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
Hi all! In QueueView (http://localhost/otrs/index.pl?Action=AgentQueueView), when I click on the 'PersonalQueue (X)' link pointing to http://localhost/otrs/index.pl?Action=AgentQueueView&QueueID=-1, it gives me no tickets, although there are some. I believe QueueID=-1 is not valid, is it? Manually setting http://localhost/otrs/index.pl?Action=AgentQueueView&QueueID=0 works ok, as the "original" http://localhost/otrs/index.pl?Action=AgentQueueView does, too. Regards, Robert Kehl
Hi Robert, On Wed, Mar 12, 2003 at 12:03:50AM +0100, Robert Kehl wrote:
In QueueView (http://localhost/otrs/index.pl?Action=AgentQueueView), when I click on the 'PersonalQueue (X)' link pointing to http://localhost/otrs/index.pl?Action=AgentQueueView&QueueID=-1, it gives me no tickets, although there are some.
I believe QueueID=-1 is not valid, is it? Manually setting http://localhost/otrs/index.pl?Action=AgentQueueView&QueueID=0 works ok, as the "original" http://localhost/otrs/index.pl?Action=AgentQueueView does, too.
Yes, thanks Robert. It's a bug in the current CVS version. I fixed it. PS: dev at otrs.org would be the better list for CVS version problems. .-)
Robert Kehl
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
Oh yes, several times, made a hughe mess. We switched to the fetchmail config and now its running great (and has antispam filter built in :) Gregor
participants (4)
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Andre Fortin -
Gregor -
Martin Edenhofer -
Robert Kehl