Dashboard: can't select filters for "Locked Tickets" or "My Queues", only "All"
OTRS 2.4.4, Centos 5.3, Apache 2. Behavior seen in Firefox on Linux and Mac, and Safari on the Mac. On the dashboard, I'm "locked" on displaying "All" for both New and Open tickets. The "Locked Tickets" and the "My queues" links do nothing. Any thoughts? ...Chris -- Chris Kurtz, chk@mars.asu.edu Systems Manager Mars Space Flight Facility Arizona State University
Chris Kurtz wrote :
OTRS 2.4.4, Centos 5.3, Apache 2. Behavior seen in Firefox on Linux and Mac, and Safari on the Mac.
On the dashboard, I'm "locked" on displaying "All" for both New and Open tickets. The "Locked Tickets" and the "My queues" links do nothing.
Hello Chris, have you systems where it works ? For me it does. I use OTRS 2.4.4, OpenSuse 11.1, Apache 2, IE7 on Windows XP. What is displayed if you use the filters ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
No, it doesn't work at all. I just tried IE on XP as well. IE reports an "error on page." Clicking on any of the filters has no effect. The URL it tries to load is "https://FQDN/otrs/index.pl?Action=AgentDashboard#" (FQDN is the real fully qualified domain name, which I'd rather not list). ...Chris -- Chris Kurtz, chk@mars.asu.edu Systems Manager Mars Space Flight Facility Arizona State University Alexander Halle wrote:
Chris Kurtz wrote :
OTRS 2.4.4, Centos 5.3, Apache 2. Behavior seen in Firefox on Linux and Mac, and Safari on the Mac.
On the dashboard, I'm "locked" on displaying "All" for both New and Open tickets. The "Locked Tickets" and the "My queues" links do nothing.
Hello Chris,
have you systems where it works ? For me it does. I use OTRS 2.4.4, OpenSuse 11.1, Apache 2, IE7 on Windows XP.
What is displayed if you use the filters ?
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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Hi, Could you try upgrading to 2.4.5. I had the same problem with 2.4.4 and am running on CentOS 5, apache2 and Oracle...the filters work perfectly with 2.4.5 both on Firefox and IE8 Michael
Michael, 2.4.5 fixes the issue, thank you! ...Chris -- Chris Kurtz, chk@mars.asu.edu Systems Manager Mars Space Flight Facility Arizona State University Michael Mayaka wrote:
Hi, Could you try upgrading to 2.4.5. I had the same problem with 2.4.4 and am running on CentOS 5, apache2 and Oracle...the filters work perfectly with 2.4.5 both on Firefox and IE8
Michael
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participants (3)
-
Alexander Halle -
Chris Kurtz -
Michael Mayaka