trouble with OTRS 1.2-beta2
Hi, I ran through some difficulties when trying to install otrs1.2-beta2 : - Apache complains because a module is missing : -- [Wed Feb 4 09:28:24 2004] [error] Can't locate Kernel/Modules/AdminCharset.pm in @INC (@INC contains: ../../ /usr/local/opt/otrs/Kernel/cpan-lib /usr/local/opt/otrs/ /usr/local/lib/site_perl/5.6.1/i386-freebsd /usr/local/lib/perl5/site_perl/5.6.1/mach /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.6.1/BSDPAN /usr/local/lib/perl5/5.6.1/mach /usr/local/lib/perl5/5.6.1 . /usr/local/ /usr/local/lib/perl) at /usr/local/opt/otrs/scripts/apache-perl-startup.pl line 119. BEGIN failed--compilation aborted at /usr/local/opt/otrs/scripts/apache-perl-startup.pl line 119. Compilation failed in require at (eval 6) line 1. Syntax error on line 664 of /usr/local/etc/apache/httpd.conf: Can't locate Kernel/Modules/AdminCharset.pm in @INC (@INC contains: ../../ /usr/local/opt/otrs/Kernel/cpan-lib /usr/local/opt/otrs/ /usr/local/lib/site_perl/5.6.1/i386-freebsd /usr/local/lib/perl5/site_perl/5.6.1/mach /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.6.1/BSDPAN /usr/local/lib/perl5/5.6.1/mach /usr/local/lib/perl5/5.6.1 . /usr/local/ /usr/local/lib/perl) at /usr/local/opt/otrs/scripts/apache-perl-startup.pl line 119. BEGIN failed--compilation aborted at /usr/local/opt/otrs/scripts/apache-perl-startup.pl line 119. Compilation failed in require at (eval 6) line 1. -- Kernel/Moduls/AdminCharset.pm is just not there. If i copy the one from otrs-1.2-beta1, it runs fine, then. - In the customer frontend, I cannot create a new ticket, because the select box for the "To:" field is empty. I have defined one system email address in the Admin Area The generated html is : -- <tr> <td>To:</td><td><select name="Dest" > </select> </td> </tr> -- Brice
Hi Brice, On Wed, Feb 04, 2004 at 09:41:39AM +0100, Brice Levy wrote:
I ran through some difficulties when trying to install otrs1.2-beta2 :
- Apache complains because a module is missing : -- [Wed Feb 4 09:28:24 2004] [error] Can't locate Kernel/Modules/AdminCharset.pm in @INC (@INC contains: ../../ /usr/local/opt/otrs/Kernel/cpan-lib /usr/local/opt/otrs/ [...] /usr/local/opt/otrs/scripts/apache-perl-startup.pl line 119. Compilation failed in require at (eval 6) line 1. -- Kernel/Moduls/AdminCharset.pm is just not there. If i copy the one from otrs-1.2-beta1, it runs fine, then.
I fixed it in CVS (removed it from scripts/apache-perl-startup.pl). Because Kernel/Moduls/AdminCharset.pm is not longer needed. Thanks.
- In the customer frontend, I cannot create a new ticket, because the select box for the "To:" field is empty. I have defined one system email address in the Admin Area The generated html is : -- <tr> <td>To:</td><td><select name="Dest" > </select> </td> </tr> --
Can you check this again? Normally your user has no permission to any queue to create a ticket in it (so the To: selection is empty).
Brice
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hi,
- In the customer frontend, I cannot create a new ticket, because the select box for the "To:" field is empty. I have defined one system email address in the Admin Area The generated html is : -- <tr> <td>To:</td><td><select name="Dest" > </select> </td> </tr> --
Can you check this again? Normally your user has no permission to any queue to create a ticket in it (so the To: selection is empty).
Relaunched Apache, logged in the customer interface again, and the "To:" field is still empty. I did not activate CustomerGroupSupport in the config file, is it related ? it it mandatory ?
Martin
Brice
Hi Brice, On Wed, Feb 04, 2004 at 09:59:39AM +0100, Brice Levy wrote:
- In the customer frontend, I cannot create a new ticket, because the select box for the "To:" field is empty. I have defined one system email address in the Admin Area The generated html is : -- <tr> <td>To:</td><td><select name="Dest" > </select> </td> </tr> --
Can you check this again? Normally your user has no permission to any queue to create a ticket in it (so the To: selection is empty).
Relaunched Apache, logged in the customer interface again, and the "To:" field is still empty. I did not activate CustomerGroupSupport in the config file, is it related ? it it mandatory ?
Oh. Sorry. It's a bug. If CustomerGroupSupport is not activate, the the "To:" selection should have all queues. Update Kernel/System/Queue.pm from cvs to 1.41 (http://cvs.otrs.org/cvsweb.cgi/otrs/Kernel/System/Queue.pm). Thanks for feedback! :)
Brice
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Oh. Sorry. It's a bug. If CustomerGroupSupport is not activate, the the "To:" selection should have all queues.
Update Kernel/System/Queue.pm from cvs to 1.41 (http://cvs.otrs.org/cvsweb.cgi/otrs/Kernel/System/Queue.pm).
It's now working, great !
Thanks for feedback! :)
Thanks for support :)
Martin
Brice
participants (2)
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Brice Levy -
Martin Edenhofer