hi all, I have setup otrs on a WinXP and using http://caspian.dotconf.net/menu/Software/SendEmail/ to sendmail. to make it work, i have modified the sendArticle.pm and sendmail.pm and i have commented some lines to remove the header of the mail sent. The problem occur when a user send a follow up message to us and the message is not added to the ticket, it created an new ticket instead the subject look like this Case#: 00037] RE: RE: [Case#: 00036] R [...] the message become this This is a demo text which is send to every inquery. It could contain something like: Thanks for your e-mail. A new ticket has been created. You wrote:
tetsing follow up
-----Original Message----- From: Open Ticket Request System Sent: 2003/3/5 [星期三] ä¸‹åˆ 11:42 To: Tim Yeung
Your e-mail will be answered by a human asap Have fun with OTRS! :-) Your OTRS Team Is it the problem with header? --Tim
Hi Tim, On Thu, Mar 06, 2003 at 12:56:22AM +0800, Tim Yeung wrote:
I have setup otrs on a WinXP and using http://caspian.dotconf.net/menu/Software/SendEmail/ to sendmail. to make it work, i have modified the sendArticle.pm and sendmail.pm and i have commented some lines to remove the header of the mail sent.
The problem occur when a user send a follow up message to us and the message is not added to the ticket, it created an new ticket instead
the subject look like this Case#: 00037] RE: RE: [Case#: 00036] R [...] the message become this
This is a demo text which is send to every inquery. It could contain something like:
Thanks for your e-mail. A new ticket has been created.
You wrote:
tetsing follow up [...]
Is it the problem with header?
It looks like an encoding problem of the follow up message. Please create an bug report on http://bugs.otrs.org/ and attach an example follow up message. Then I can check it. Thanks!
--Tim
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
participants (2)
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Martin Edenhofer -
Tim Yeung