Because it is not available within OTRS .... We use an external database via LDAP connection. The address book inside OTRS is so pointed to the content of the LDAP connection. Is there a way to link the address book of Outlook inside OTRS ??? That would be great ! Thanks for any information on this !!! Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: mercredi, 3. février 2010 23:48 To: otrs@otrs.org Subject: otrs Digest, Vol 17, Issue 20 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: ITSM otrs (Bryan Michael Baldwin) 2. Shifting Customer Page (Eric Banks) 3. Re: Groups of customers (Nils Leideck - ITSM) 4. Re: Next and previous item : ala Outlook (Nils Leideck - ITSM) 5. Re: Next and previous item : ala Outlook (James Morgan) ---------------------------------------------------------------------- Message: 1 Date: Thu, 04 Feb 2010 08:13:16 +1300 From: Bryan Michael Baldwin Subject: Re: [otrs] ITSM otrs To: "User questions and discussions about OTRS." Message-ID: <1265224396.27750.19.camel@localhost.localdomain> Content-Type: text/plain; charset="UTF-8" On Wed, 2010-02-03 at 14:13 +0000, rajesh kodali wrote:

Hi,

I am new to OTRS trying ITSM module. I am looking at suggestions, how to get all the assets mapped to OTRS and I could not understand how to add "functionality" which is there in [ General Catalog Management ]class.

Business asset records can be created in the Config Item section (selected at the top of the OTRS screen), and item configuration classes can be added/edited from the General Catalog hyperlink under Admin. Have you also installed the ITSMConfigurationManagement module in Package Manager? Bryan ------------------------------ Message: 2 Date: Wed, 3 Feb 2010 16:35:47 -0500 From: "Eric Banks" Subject: [otrs] Shifting Customer Page To: "User questions and discussions about OTRS." Message-ID: <4AB7B1479971BB4DB8BD1BD053605C3B0309EC7D@ls-exchange2.lifeshare.lcbb> Content-Type: text/plain; charset="us-ascii" I'm pretty sure this is an easy fix, but I am not sure what file it is in. I want to shift the whole customer page to the right some, so there is equal amount of white space on both sides. Is this possible? If so what file do I edit? Thanks in advance