I have just reinstalled Otrs on a clean formatted Unbutu install and when I try and click on Package manager I get the following error: ------------------------------------- ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Jun 29 13:54:00 2006 Message: ??? Traceback (4097): Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 204 Module: /usr/share/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 -------------------------------------- Clicking on sysconfig gives me the following: -------------------------------------- Software error: Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781. -------------------------------------- Anyone have any ideas on how to fix/troubleshoot this? Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209
Joseph Atkins wrote:
I have just reinstalled Otrs on a clean formatted Unbutu install and when I try and click on Package manager I get the following error:
------------------------------------- ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Jun 29 13:54:00 2006
Message: ???
Traceback (4097): Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 204 Module: /usr/share/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 --------------------------------------
Clicking on sysconfig gives me the following: -------------------------------------- Software error: Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781. --------------------------------------
Anyone have any ideas on how to fix/troubleshoot this?
This has been asked a lot of times. Please search the list archives before posting. Basically you need the XML::Parser::Lite module as listed in the dependencies you need to install. You can run the otrs.checkModules command to check if you have all dependencies installed. Nils.
I would love to be able to search these archives..but I could not find a search feature...where might one find that. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Joseph Atkins Sent: Thursday, June 29, 2006 1:56 PM To: 'User questions and discussions about OTRS.org' Subject: [otrs] New Install Error in sysconfig and Package Manager I have just reinstalled Otrs on a clean formatted Unbutu install and when I try and click on Package manager I get the following error: ------------------------------------- ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Jun 29 13:54:00 2006 Message: ??? Traceback (4097): Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 204 Module: /usr/share/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 -------------------------------------- Clicking on sysconfig gives me the following: -------------------------------------- Software error: Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781. -------------------------------------- Anyone have any ideas on how to fix/troubleshoot this? Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
Joseph Atkins wrote:
I would love to be able to search these archives..but I could not find a search feature...where might one find that.
I just use Google: "site:lists.otrs.org XML Parser Lite -CVS" But you're right, http://lists.otrs.org/pipermail/otrs/ could use a search function. Nils Breunese.
Yep, why not just institute a forum? After all its the "modern" way of
doing things :) maybe i'm just too bleeding edge!
On 6/29/06 2:45 PM, "Nils Breunese (Lemonbit Internet)"
Joseph Atkins wrote:
I would love to be able to search these archives..but I could not find a search feature...where might one find that.
I just use Google: "site:lists.otrs.org XML Parser Lite -CVS"
But you're right, http://lists.otrs.org/pipermail/otrs/ could use a search function.
Nils Breunese.
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participants (3)
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Andy Lubel -
Joseph Atkins -
Nils Breunese (Lemonbit Internet)