Hi there, No this is not enough. We are looking for a possibility to add an additional emailaddress in addition to the normal customer emailaddress. We want to inform two people, when a ticket changes its status. Glaab, Achim a écrit :

Hi,

is there a possibility to config the following feature?

Out Users are getting informed about the status of their tickets, they put into OTRS. Is there a possibility to add an input item to the customer ticket form, so that the customer can add an emailaddress, which is also informed about any status changes of the ticket?

I think this is already available. See the options in the Queue. Customer Move Notify: Customer State Notify: Customer Owner Notify: _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs !EXCUBATOR:1,4937fdd126171602817584!