Hi, On 20.01.2010, at 12:18, Sebastien Bory wrote:

I need to change the name server where is my OTRS application I just need to change the FQDN in the module Framework::Core? Or I must do another change ?

OTRS actually doesn't need to know the hostname - or better FQDN - to work. But for sending out our predefined notifications, where we used dynamic links, you should exactly change the config option you mentioned. Keep in mind, if your OTRS is behind a proxy you need to put in here the proxy DNS or actually the DNS name where your OTRS is reachable. The DNS name can then be switched to another IP if needed and is in most cases much more user friendly. E.g.: servicedesk.example.tld instead of uxweb01.eu.internal.example.com - or kinds like that. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!