Hi again, Is there any way of creating a child queue (for example Bugs:Frontend) that is valid, where the parent (Bugs) is not (or at least can't contain tickets)? Cheers! Marius
Yeah, I think I did that once. Outcome was pretty nice to (one could select the child, parent was grey): Make parent valid. Create child. Make parent invalid again. Amazing piece of birth control ;-) gr, Frans
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marius Schrecker Sent: dinsdag 19 mei 2009 10:32 To: User questions and discussions about OTRS. Subject: [otrs] Valid child-queue of invalid parent
Hi again,
Is there any way of creating a child queue (for example Bugs:Frontend) that is valid, where the parent (Bugs) is not (or at least can't contain tickets)?
Cheers!
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Hi All, On 19.05.2009, at 11:55, Frans Stekelenburg wrote:
Yeah, I think I did that once. Outcome was pretty nice to (one could select the child, parent was grey):
Make parent valid. Create child. Make parent invalid again.
I would recommend leaving the queue valid, but not assigning any permissions to it. This would be just as effective, and IMHO a cleaner solution.
Hi again,
Is there any way of creating a child queue (for example Bugs:Frontend) that is valid, where the parent (Bugs) is not (or at least can't contain tickets)?
-- Shawn Beasley Support Technician ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Thanks for the excellent suggestions. Will try both :-) Cheers! Marius Shawn Beasley wrote:
Hi All,
On 19.05.2009, at 11:55, Frans Stekelenburg wrote:
Yeah, I think I did that once. Outcome was pretty nice to (one could select the child, parent was grey):
Make parent valid. Create child. Make parent invalid again.
I would recommend leaving the queue valid, but not assigning any permissions to it. This would be just as effective, and IMHO a cleaner solution.
Hi again,
Is there any way of creating a child queue (for example Bugs:Frontend) that is valid, where the parent (Bugs) is not (or at least can't contain tickets)?
--
Shawn Beasley Support Technician
((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!
Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer
NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
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participants (3)
-
Frans Stekelenburg -
Marius Schrecker -
Shawn Beasley