Re: [otrs] 3. how to handle customers without email adress ? (Alexander Halle)
Hi Alexander, This is what we did: - creation of a dummy user (in our case I named it : 00phone ) as 0 is one of the bigger key on the keyboard and you need at least two char to begin the auto research - creation of freefield named Phonefor00phone. That field will contain the phone number of the customer It is cleat that you loose a bit of the functionality of OTRS about the history as all non-email users are mixed, but I see no other solution at the time being. Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
Martignier, Philippe wrote :
This is what we did:
- creation of a dummy user (in our case I named it : 00phone ) as 0 is one of the bigger key on the keyboard and you need at least two char to begin the auto research
- creation of freefield named Phonefor00phone. That field will contain the phone number of the customer
It is cleat that you loose a bit of the functionality of OTRS about the history as all non-email users are mixed, but I see no other solution at the time being.
Hi Philippe, thanks a lot for the input. Perhaps one could use the telephone number as email adress followed by @localhost or so. So you have a valid, unique adress and the customer history would be preserved. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
On 29.04.10 16:56, Martignier, Philippe wrote:
This is what we did:
- creation of a dummy user (in our case I named it : 00phone ) as 0 is one of the bigger key on the keyboard and you need at least two char to begin the auto research
- creation of freefield named Phonefor00phone. That field will contain the phone number of the customer
It is cleat that you loose a bit of the functionality of OTRS about the history as all non-email users are mixed, but I see no other solution at the time being.
did you somehow prevent OTRS from sending mail to that summmy address whenever a ticked is created for the user? -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. Posli tento mail 100 svojim znamim - nech vidia aky si idiot Send this email to 100 your friends - let them see what an idiot you are
Matus UHLAR - fantomas wrote :
did you somehow prevent OTRS from sending mail to that summmy address whenever a ticked is created for the user?
Hi, I don't know how Philippe solved that, but I planned to use CheckEmailValidAddress in SysConfig. I suggested to use @localhost since root@localhost is already used by OTRS. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (3)
-
Alexander Halle -
Martignier, Philippe -
Matus UHLAR - fantomas