
I have installed OTRS an I have an odd thing happening. Sometimes, more often then not, I get this error via my web browser: "Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log." I review my apache logs and see: [Wed Mar 17 20:56:44 2004] [error] 29369: ModPerl::PerlRun: Can't locate Kernel/Config.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. /home/httpd/perl /usr/lib/perl5/vendor_perl/5.8.3/i686-linux/Apache2 /usr/lib/perl5/5.8.3/i686-linux /usr/lib/perl5/5.8.3 /usr/lib/perl5/site_perl/5.8.3/i686-linux /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2/i686-linux /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1/i686-linux /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0/i686-linux /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.3/i686-linux /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl . /etc/apache2/ /etc/apache2/lib/perl) at /opt/otrs/bin/cgi-bin/index.pl line 50. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line 50. Now, the funny thing is that If I come back in a few minutes...it may work fine once or twice....but right back to the error. Any help would be appreciated. Thanks, Mark

On Thursday, March 18, 2004 4:26 AM Mark Seamans wrote:
I have installed OTRS an I have an odd thing happening. Sometimes, more often then not, I get this error via my web browser:
"Internal Server Error [...] I review my apache logs and see: [Wed Mar 17 20:56:44 2004] [error] 29369: ModPerl::PerlRun: Can't locate Kernel/Config.pm in @INC (@INC [...] Now, the funny thing is that If I come back in a few minutes...it may work fine once or twice....but right back to the error.
I guess you need to restart (not reload!) your webserver to get rid of some zombies. You're running A2/mp on Linux, which distro are you using? hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Mark Seamans
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Robert Kehl