It's an expensive license to maintain and JoJo mentioned on the forums that OTRS.com will not maintain it. On Mon, Oct 20, 2014 at 2:54 AM, Sander Goudswaard < s.goudswaard@westerscheldetunnel.nl> wrote:

All,

I was trying to add my vote to Gerald’s idea on changing note types from external to internal, but receive a message that the OTRS license has expired and all activities have been suspended.

https://otrsteam.ideascale.com/a/dtd/Allow-changing-article-type-after-creat...

Is anyone aware of an alternative, or on the future plans of OTRS with Ideascale?

Regards,

Sander

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