Hi Gordon, It's also possible to give your crew access to a specific part of the Admin section. See this FAQ entry: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=32&ItemID=359 That would prevent them from adding themselves to your group. -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Jan 11, 2010 at 10:30 PM, Gordon O'Brien wrote:

Hi As an IT director i occasionally get asked directly to work on tickets of a sensitive nature and would not want my support team to gain access to the content of the ticket. I guess i could use a specific queue for my private tickets and deny the helpdesk team access to the queue. At the moment my team have full admin rights so that they can add their own queues. This would mean they could grant themselves access to my private queue.

Any suggestions on a workaround?

Also, if i do remove their admin rights,  would they be able to search my closed tickets or are closed tickets still locked to the members of the queue only?

Thanks Gordon

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