Hi All! According to the OTRS homepage, it has a "FAQ-/Knowledge Database for Selfservice and Problem Management". However, I find no way of activating or accessing this. Any help would be appreaciated. Regads, Jim Mohr -- --------------------------------------- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --------------------------------------- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --------------------------------------- NOTE: All messages sent to me in response to my posts to newsgroups, forums or mailing-lists are subject to reposting.