AW: [otrs] Search function for Customers in Tickets
Thanks Marco, changed the following in Config/Defaults.pm CustomerUserSearchFields => ['login', 'last_name', 'customer_id', 'first_name', 'email'], Now works great ;o) Regarding what you said about looking in the manual... I did, but was not really sure what to look for! There are lots of customising I would like to do, what's the best way of doing this - I am also no programmer and thought lots can be done via a browser (in Admin, System, SysConfig...). For instance, I would like to add a few drop down lists when creating a new "Phone-Ticket" or "Email-Ticket" i.e. "Software" and "Hardware" dropdown lists populated with pre-defined values - I have no idea where to start... ... thanks for your support -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Marco Geweke Gesendet: Dienstag, 24. Januar 2006 14:52 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Search function for Customers in Tickets Hi! Oliver Buckie wrote:
Is there a way to extend this "Search Customer" button so that searching can be done on 'any' of the fields of a Customer?
Look for "CustomerUserSearchFields" in the Config/Defaults.pm for an example. Many of your questions are answered in the manuals or easy to solve, if you look in the config files. Greetings Marco _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
if i were you i would really really READ THE MANUAL....... otrs-bounces@otrs.org schrieb am 24.01.2006 15:57:38:
Thanks Marco, changed the following in Config/Defaults.pm
CustomerUserSearchFields => ['login', 'last_name', 'customer_id', 'first_name', 'email'],
Now works great ;o)
Regarding what you said about looking in the manual... I did, but was not really sure what to look for! There are lots of customising I would like to do, what's the best way of doing this - I am also no programmer and thought lots can be done via a browser (in Admin, System, SysConfig...). For instance, I would like to add a few drop down lists when creating a new "Phone-Ticket" or "Email-Ticket" i.e. "Software" and "Hardware" dropdown lists populated with pre-defined values - I have no idea where to start...
... thanks for your support
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Marco Geweke Gesendet: Dienstag, 24. Januar 2006 14:52 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Search function for Customers in Tickets
Hi!
Oliver Buckie wrote:
Is there a way to extend this "Search Customer" button so that searching can be done on 'any' of the fields of a Customer?
Look for "CustomerUserSearchFields" in the Config/Defaults.pm for an example. Many of your questions are answered in the manuals or easy to solve, if you look in the config files.
Greetings Marco
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Hi Oliver,
Regarding what you said about looking in the manual... I did, but was not really sure what to look for! There are lots of customising I would like to do,
I think the official manuals are really not bad, but should be much more detailed due to the fact that so many people wan't to customize their OTRS to their very specific needs. I think a wiki would be helpful, a german inofficial wiki is just being released. I hope it can help merging all the existing OTRS-admin-known-how around the world in one place.
what's the best way of doing this
Right now, I suggest to use side-specific google-search on lists.otrs.org.
I am also no programmer and thought lots can be done via a browser (in Admin, System, SysConfig...). For instance, I would like to add a few drop down lists when creating a new "Phone-Ticket" or "Email-Ticket" i.e. "Software" and "Hardware" dropdown lists populated with pre-defined values - I have no idea where to start...
You have to use free text fields and modify your DTL-files (you have to modify the source-code very slightly) of your ticket-compose-webpages => search the Mailing-archives for details... Bye, Alex
participants (3)
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Alexander Scholler -
Oliver Buckie -
Volker.Lipper＠de.mecglobal.com