Not the answer I was hoping to hear but I guess you're right :) Sent from my Galaxy Tab On Jul 26, 2012 1:22 AM, "David Boyes" wrote:

Sounds like your best option right now.****

** **

Lesson to be learned: NEVER use your production server to test a new release. VMWare Workstation at $75 a copy will let you build a clone of the production system, upgrade that, and test without ever suffering this again. ****

** **

** **

I'm sorry to bother you but currently I'm looking at downgrading the system back to 3.1.1 as my only option. ****

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No, let me try that. Sent from my iPhone On Jul 26, 2012, at 9:23 AM, Marco Vannini wrote: You tried to clean all browser cache ? On Thu, Jul 26, 2012 at 2:59 AM, Muhammad El-Sergani wrote:

Not the answer I was hoping to hear but I guess you're right :)

Sent from my Galaxy Tab On Jul 26, 2012 1:22 AM, "David Boyes" wrote:

...

Sounds like your best option right now.****

** **

Lesson to be learned: NEVER use your production server to test a new release. VMWare Workstation at $75 a copy will let you build a clone of the production system, upgrade that, and test without ever suffering this again. ****

** **

** **

I'm sorry to bother you but currently I'm looking at downgrading the system back to 3.1.1 as my only option. ****

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Hi all, Ok, so funnily I downgraded to OTRS 3.1.1 and still have the same issue. Can anyone confirm if the package on OPAR is broken or has issues?! Thanks //M On Thu, Jul 26, 2012 at 4:09 PM, Muhammad El-Sergani wrote:

Nothing happens...

Sent from my Galaxy Tab On Jul 26, 2012 12:29 PM, "Muhammad El-Sergani" wrote:

...

No, let me try that.

Sent from my iPhone

On Jul 26, 2012, at 9:23 AM, Marco Vannini wrote:

You tried to clean all browser cache ?

On Thu, Jul 26, 2012 at 2:59 AM, Muhammad El-Sergani wrote:

...

Not the answer I was hoping to hear but I guess you're right :)

Sent from my Galaxy Tab On Jul 26, 2012 1:22 AM, "David Boyes" wrote:

...

Sounds like your best option right now.****

** **

Lesson to be learned: NEVER use your production server to test a new release. VMWare Workstation at $75 a copy will let you build a clone of the production system, upgrade that, and test without ever suffering this again. ****

** **

** **

I'm sorry to bother you but currently I'm looking at downgrading the system back to 3.1.1 as my only option. ****

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Just did so and something is funny actually... There is one or two lines difference. I copied and pasted to my system and now things are back to normal. Thanks //M On Thu, Jul 26, 2012 at 5:53 PM, Bernd Backhaus wrote:

Am 26.07.2012 17:30, schrieb Muhammad El-Sergani:

Hi all,

...

Ok, so funnily I downgraded to OTRS 3.1.1 and still have the same issue. Can anyone confirm if the package on OPAR is broken or has issues?!

did you check the files gains the git repo? https://github.com/mwb/** RichTextEditorTweaks https://github.com/mwb/RichTextEditorTweaks

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Oh I see then, thanks Michiel! Thanks //M On Fri, Jul 27, 2012 at 4:20 PM, Michiel Beijen wrote:

So actually, you used the package that was meant for OTRS 3.0.x; I uploaded both versions for 3.0 and 3.1 to OPAR but that website is not very user-friendly, at least not to me (and Renée Bäcker welcomes patches... )

So the packages are also for download on the github repository; which would be the go-to place to find them: https://github.com/mwb/RichTextEditorTweaks/downloads -- Mike

On Thu, Jul 26, 2012 at 6:29 PM, Muhammad El-Sergani wrote:

...

Just did so and something is funny actually... There is one or two lines difference. I copied and pasted to my system and now things are back to normal.

Thanks //M

On Thu, Jul 26, 2012 at 5:53 PM, Bernd Backhaus wrote:

...

Am 26.07.2012 17:30, schrieb Muhammad El-Sergani:

...

Hi all,

Ok, so funnily I downgraded to OTRS 3.1.1 and still have the same

issue.

...

...

Can anyone confirm if the package on OPAR is broken or has issues?!

did you check the files gains the git repo? https://github.com/mwb/RichTextEditorTweaks

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