I believe that you can change the ticket format. The setting is in the admin section somewhere. (There was a thread a long while back on the subject.) The format you're mentioning i do not believe will work. The format includes more than what you reference.L.Q. MarshallOne's strength is only determined when the challenge seems overwhelming.<div> </div><div> </div><!-- originalMessage --><div>-------- Original message --------</div><div>From: Alexis HAUSER </div><div>Date: 10/3/19 11:00 (GMT-05:00) </div><div>To: otrs </div><div>Subject: [otrs] Tickets number of digits </div><div> </div> Hi, Is there a way to change the number of digits used in the ticket numbers ? For example, transform Ticket# 20190411 40000 031 into date + 3 digits for ticket number : Ticket#20190411031 Regards --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs