I'm setting OTRS 2.4 beta 1. The part response for the Agent Auth in Config.pm was coppied from working fine otrs 2.3.4 - so it should be proper. But when Agent is trying to log in there is error message: "Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid." at the same time the Customer Auth works fine (LDAP Sync). Is it the problem because the beta version? below the part of Config.pm # LDAP Agent Auth $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = '10.1.1.1'; $Self->{'AuthModule::LDAP::BaseDN'} = 'o=srv-test.pl,o=srv-test'; $Self->{'AuthModule::LDAP::UID'} = 'uid'; $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=Groups,o=srv-test.pl,o=srv-test'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'uniqueMember'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'uid=otrs, ou=people, o=srv-test.pl,o=srv-test'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'otrs'; $Self->{'AuthModule::LDAP::AlwaysFilter'} = ''; $Self->{'AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, }; peter