Lars Jørgensen wrote :

Something is inconsistent here - or I am doing something wrong.

When I create a new ticket in a queue I can assign ownership only to agents that have this queue selected in "my queues".

When I assign ownership of an existing ticket I can assign it to all who has the correct permissions for the queue.

I think the latter behaviour is correct and that should also be the behavior when I create tickets. Did I flick a switch the wrong way somewhere in the configuration?

Hello Lars, on the right side of the owner dropdown box should be a link titled "all", which allows you to select every agent. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

Hi Lars, On Jan 26, 2010, at 09:16 , Lars Jørgensen wrote:

Hi

Something is inconsistent here - or I am doing something wrong.

When I create a new ticket in a queue I can assign ownership only to agents that have this queue selected in "my queues".

Initially, yes, unless you select to show all by clicking the link next to the owner selection box.

When I assign ownership of an existing ticket I can assign it to all who has the correct permissions for the queue.

Correct as well, due to the nature of the select that happens behind the scenes!

I think the latter behaviour is correct and that should also be the behavior when I create tickets. Did I flick a switch the wrong way somewhere in the configuration?

It is a philosophical question, I think. You can use URL Params in a template to expand the list automatically otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandCustomerName=2&OwnerAll=1&Dest=1||Postmaster you have to include the queue, otherwise the system rights will prevent owner expansion. Hope this helps. ///Shawn