Dear Lars, this can be done if you define the OU as the customer ID. Of course, this is not the ideal as the OU is not as static as a client number and the OU is not that good for reports. We thought about a kind of group synchronization based on LDAP details, but currently this would need some development. I would like to ask you to put this into the IdeaScale portal at otrsteam.ideascale.com first, and if you need to have this urgently, I would be more than happy to help you during the specification phase if you contact sales@otrs.com. An interims solution could be to assign specific customer groups manually to all customers, which is the same, but much more effort. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 04.01.2011, at 21:50, Lars Jørgensen wrote:

Hi,

We have about 50 external customers grouped in 10 companies. We want to enable customer x from company y to see all tickets created by other customers from company y.

I understand this is done by creating the customers in the OTRS database and giving customers from the same company the same customer id.

But we're thinking about putting these customers in our AD in different OUs so that user management is only done there. OTRS is looking at the AD through LDAP, but can I ever get the above feature across to OTRS so users from the same OU can see tickets created by other users in that OU?

-- Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs