Sorry to be a pest. Trying to install OTRS 2.0.2 on a Red Hat Fedora Core 4 system. I installed it from a rpm package without a problem. When I try http://mysite.com/otrs/installer.pl I get Forbidden You don't have permission to access /otrs/installer.pl on this server I have tried creating an .htaccess file but it did not help. I have checked the apache log files at /var/log/httpd/error_log and it says: client denied by server configuration: /var/www/otrs/bin/cgi-bin/installer.pl I have reviewed otrs.conf at /etc/httpd/conf.d and can not see a problem. SELINUX is disabled and perl is installed with all required modules. Can you help before I go insane? Thanks in advance. Ed