Customer interface permissions error
Hello everyone! I am new to OTRS. It is great software but i have one problem. The system allowed me to login, but after do this, i see this error message: Error Message: No Permission to use this frontend module!Backend ERROR: OTRS-CGI-70 Perl: 5.14.2 OS: linux Time: Tue Oct 8 21:11:48 2013 Message: No Permission to use this frontend module! RemoteAddress: 192.168.122.1 RequestURI: /otrs/ customer.pl?;;;;;;&OTRSCustomerInterface=ULWsZlxLIknbbxLdrI5sWwh5g8Ru5WdjTraceback (3710): Module: Kernel::System::Web::InterfaceCustomer::Run (OTRS 3.3.0.beta3) Line: 904 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 If i understood correctly, there is problem with permissions, but Does anyone have this problem in the past? I tried to use google, but everything what i found won't work. I am using OTRS 3.3. Thank you for your ideas. Martin -- *Martin Vaner* *Tel.: 733 602 383* *ICQ: 471500612* *Jabber: Nethe@blesmrt.net* **
Hallo User questions and discussions about OTRS. -- Florian Edlhuber Gautinger Str. 2a 82061 Neuried [1]www.edlhuber.net 08.10.2013 21:58 - Martin Vaner schrieb: Hello everyone! I am new to OTRS. It is great software but i have one problem. The system allowed me to login, but after do this, i see this error message: Error Message: No Permission to use this frontend module! (...) If i understood correctly, there is problem with permissions, but Does anyone have this problem in the past? I tried to use google, but everything what i found won't work. I am using OTRS 3.3. Sometimes I got similar messages after upgrade and not deleting caches correctly. Please try: otrs.DeleteCache.pl AND delete Broswer Caches! My Chrome + Firefox sometimes drive me crazy with their caches... Flo [1] http://www.edlhuber.net
Hello Florian,
this stip not worked for me.
Don't you have any other ideas?
M.
2013/10/8 Florian Edlhuber
** Hallo User questions and discussions about OTRS.
-- Florian Edlhuber Gautinger Str. 2a 82061 Neuried www.edlhuber.net
08.10.2013 21:58 - Martin Vaner schrieb: Hello everyone!
I am new to OTRS. It is great software but i have one problem. The system allowed me to login, but after do this, i see this error message: Error Message: No Permission to use this frontend module! (...) If i understood correctly, there is problem with permissions, but Does anyone have this problem in the past? I tried to use google, but everything what i found won't work. I am using OTRS 3.3.
Sometimes I got similar messages after upgrade and not deleting caches correctly. Please try: otrs.DeleteCache.pl
AND delete Broswer Caches! My Chrome + Firefox sometimes drive me crazy with their caches...
Flo
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-- *Martin Vaner* *Tel.: 733 602 383* *ICQ: 471500612* *Jabber: Nethe@blesmrt.net* **
participants (2)
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Florian Edlhuber -
Martin Vaner