How to open previously closed ticket ??
Hi. Probably it's a very simple question but I can't find it anywhere. How to open previously closed ticket ?? -- Pozdrawiam Jarosław Czarniak Jarsat s.c. Kruczkowskiego 13F 80-288, Gdańsk jczarniak (at) jarsat (dot) pl tel. 0 58 741 77 02
Easiest way would be to use the 'Freetext' option. In contrary to notes etc. this doesn't add an additional article to the ticket. Greetz, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Dienstag, 29. Januar 2008 14:43 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ?? Jaroslaw Czarniak wrote:
Probably it's a very simple question but I can't find it anywhere. How to open previously closed ticket ??
Add a note and set the state to something else than closed. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
How to use it ? If I add test:test it doesn't change anything... Tuesday 29 January 2008 15:11:43 Obee, Daniel napisał(a):
Easiest way would be to use the 'Freetext' option. In contrary to notes etc. this doesn't add an additional article to the ticket.
Greetz, Daniel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Dienstag, 29. Januar 2008 14:43 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ??
Jaroslaw Czarniak wrote:
Probably it's a very simple question but I can't find it anywhere. How to open previously closed ticket ??
Add a note and set the state to something else than closed.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Pozdrawiam Jarosław Czarniak Jarsat s.c. Kruczkowskiego 13F 80-288, Gdańsk jczarniak (at) jarsat (dot) pl tel. 0 58 741 77 02
Sorry, I wasn't too clear here... In the ticket zoom you got the menu action 'Free Fields'. Besides changing the FreeFields you find the option to change the status too. Cheers, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jaroslaw Czarniak Sent: Dienstag, 5. Februar 2008 09:33 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ?? How to use it ? If I add test:test it doesn't change anything... Tuesday 29 January 2008 15:11:43 Obee, Daniel napisał(a):
Easiest way would be to use the 'Freetext' option. In contrary to notes etc. this doesn't add an additional article to the ticket.
Greetz, Daniel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Dienstag, 29. Januar 2008 14:43 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ??
Jaroslaw Czarniak wrote:
Probably it's a very simple question but I can't find it anywhere. How to open previously closed ticket ??
Add a note and set the state to something else than closed.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Pozdrawiam Jarosław Czarniak Jarsat s.c. Kruczkowskiego 13F 80-288, Gdańsk jczarniak (at) jarsat (dot) pl tel. 0 58 741 77 02
Thank you for reply. You was very clear. But I've only four "Free Fields" and subject field above them there. There is no any drop-down-menu nor any thing else (except "submit" button). OTRS 2.2.4 Tuesday 05 February 2008 09:41:40 Obee, Daniel napisał(a):
Sorry, I wasn't too clear here...
In the ticket zoom you got the menu action 'Free Fields'. Besides changing the FreeFields you find the option to change the status too.
Cheers, Daniel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jaroslaw Czarniak Sent: Dienstag, 5. Februar 2008 09:33 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ??
How to use it ? If I add test:test it doesn't change anything...
Tuesday 29 January 2008 15:11:43 Obee, Daniel napisał(a):
Easiest way would be to use the 'Freetext' option. In contrary to notes etc. this doesn't add an additional article to the ticket.
Greetz, Daniel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Dienstag, 29. Januar 2008 14:43 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ??
Jaroslaw Czarniak wrote:
Probably it's a very simple question but I can't find it anywhere. How to open previously closed ticket ??
Add a note and set the state to something else than closed.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Pozdrawiam Jarosław Czarniak Jarsat s.c. Kruczkowskiego 13F 80-288, Gdańsk jczarniak (at) jarsat (dot) pl tel. 0 58 741 77 02
Okay, then you might wanna go to the Config Options: Ticket -> Frontend::Agent::Ticket::ViewFreeText And change Ticket::Frontend::AgentTicketFreeText###State: To 'yes'. Should do the trick :D Greetz, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jaroslaw Czarniak Sent: Dienstag, 5. Februar 2008 09:56 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ?? Thank you for reply. You was very clear. But I've only four "Free Fields" and subject field above them there. There is no any drop-down-menu nor any thing else (except "submit" button). OTRS 2.2.4 Tuesday 05 February 2008 09:41:40 Obee, Daniel napisał(a):
Sorry, I wasn't too clear here...
In the ticket zoom you got the menu action 'Free Fields'. Besides changing the FreeFields you find the option to change the status too.
Cheers, Daniel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jaroslaw Czarniak Sent: Dienstag, 5. Februar 2008 09:33 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ??
How to use it ? If I add test:test it doesn't change anything...
Tuesday 29 January 2008 15:11:43 Obee, Daniel napisał(a):
Easiest way would be to use the 'Freetext' option. In contrary to notes etc. this doesn't add an additional article to the ticket.
Greetz, Daniel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Dienstag, 29. Januar 2008 14:43 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ??
Jaroslaw Czarniak wrote:
Probably it's a very simple question but I can't find it anywhere. How to open previously closed ticket ??
Add a note and set the state to something else than closed.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Pozdrawiam Jarosław Czarniak Jarsat s.c. Kruczkowskiego 13F 80-288, Gdańsk jczarniak (at) jarsat (dot) pl tel. 0 58 741 77 02
It works! Thank you very much! Tuesday 05 February 2008 10:13:53 Obee, Daniel napisał(a):
Okay, then you might wanna go to the
Config Options: Ticket -> Frontend::Agent::Ticket::ViewFreeText
And change Ticket::Frontend::AgentTicketFreeText###State:
To 'yes'.
Should do the trick :D
Greetz,
Daniel
-- Pozdrawiam Jarosław Czarniak Jarsat s.c. Kruczkowskiego 13F 80-288, Gdańsk jczarniak (at) jarsat (dot) pl tel. 0 58 741 77 02
In my case notes doesn't have menu to change ticket state. Weird ? Tuesday 29 January 2008 14:43:11 Nils Breunese (Lemonbit) napisał(a):
Jaroslaw Czarniak wrote:
Probably it's a very simple question but I can't find it anywhere. How to open previously closed ticket ??
Add a note and set the state to something else than closed.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Pozdrawiam Jarosław Czarniak Jarsat s.c. Kruczkowskiego 13F 80-288, Gdańsk jczarniak (at) jarsat (dot) pl tel. 0 58 741 77 02
participants (3)
-
Jaroslaw Czarniak -
Nils Breunese (Lemonbit) -
Obee, Daniel