Dear LIGHT IT, WTH are you doing autoreplying to a mailing list? Please disable autonotification on the queue if you are going to attach it to the OTRS mailing list! On 9/4/07 11:40 AM, "LIGHT i.T.Department Request Tracker" wrote:

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created.

You wrote:

...

I am trying to put together the customer database. I am unsure where to put the database config, which file? The Config.pm in /etc/otrs/Kernel/Config dir?

Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200

Your e-mail will be answered by a human asap.

Your LIGHT i.T. Team

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Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com --