Robert Kehl wrote:

On Saturday, April 03, 2004 12:58 AM Tyler Hepworth wrote:

...

Are there more sophisticated acls available for OTRS? For example, I want to be able to grant users the ability to take ownership of tickets for themselves, but not assign ownership of tickets to others. And maybe for some, I want to grant both the ability to take and assign ownership.

You should be able to achieve the wanted behaviour by the following setting:

$Self->{'System::Permission'} = ['ro', 'move_into', 'create', 'note', 'close', 'pending', 'owner', 'priority', 'customer', 'freetext', 'forward', 'bounce', 'move', 'rw'];

Sorry, I don't understand the system well enough yet to know what this means.

After this, you may revoke the right 'owner' from some or all of your agents.

If I revoke the right 'owner' won't that make it impossible for an agent to claim tickets for themselves / work on the ticket?