Hi Alex, On Tue, May 27, 2003 at 05:32:56PM -0700, Alex Zheng wrote:

Can you use LDAP backend to authenticate customer(not user)? If yes, which modules need to be changes besides Config.pm?

Yes! :) You also can use your LDAP tree for the customer info (name, phone, email, ...), not just for authentication. Here you will get more info about customer auth: http://doc.otrs.org/1.1/html/customer-auth-backend.html customer info: http://doc.otrs.org/1.1/html/customer-user-backend.html

Alex

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 105 Tage bis zum Gäubodenvolksfest! ;-)