In the demo system the case aging continues after the case is closed and locked - so what stops the clock? I would like to see what the elapsed time was from open to present if it is open, but from open to closed if it is no longer open. Is this the wrong place to look or should I close in some way that stops the clock? Matthew _________________________________________________________________ Search the Net from any Web page - get MSN Toolbar! http://toolbar.msn.co.za?DI=1054&XAPID=2083
On Thursday, May 20, 2004 12:05 AM
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In the demo system the case aging continues after the case is closed and locked - so what stops the clock?
Nothing. Time is unstoppable.
I would like to see what the elapsed time was from open to present if it is open, but from open to closed if it is no longer open.
This is a philosophical question better not (again) to arise. The ticket age is the duration from the point in time the ticket was created until now. It is not the time from its creation to the (next,first,last?) state 'closed (un)successful'. The question is merely about statistics.
Is this the wrong place to look or should I close in some way that stops the clock?
Tell us if you found a way to stop time. But please tell before you actually do it. ,-) Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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