Re: [otrs] Tickets ReOpening
To do so, just use an admin account, then sysconfig and change that param: PostmasterFollowUpStateClosed: To closed :) Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
Hi, On 15.01.2010, at 09:45, Martignier, Philippe wrote:
To do so, just use an admin account, then sysconfig and change that param: PostmasterFollowUpStateClosed:
To closed
be careful with that option if you need to run statistics. Every ticket will be set to "closed successfully" or what ever you define, regardless what has been set as closure status before. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
participants (2)
-
Martignier, Philippe -
Nils Leideck - ITSM