Hello. I had the same problem and when the FAQ module was installed, I could Zoom also. The problem was though, I had an FAQ icon on the nav bar. When I installed the FAQ module via Package Manager, a 2nd FAQ icon was added. When I click that new FAQ icon, I then got 2 Search, 2 New Article, 2 History (2 different icons - /otrs-web/images/Standard/history.png AND otrs-web/images/Standard/list.png), AND 2 Language (2 different icons - language.png AND fileopen.png). As soon as I click out of FAQ and go to say, Ticket, the only double icon I have is FAQ. Also, I'm getting an error that the SystemStats module is not found. As far as the ticket are concerned, doing a search finds the tickets and customers, but I can't compose and answer, create a phone nor email ticket. For Phone & Email tickets, I get the error message: ~~~~~~~~~~~~~~~~~~~~~ Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket.pm line 3005. ~~~~~~~~~~~~~~~~~~~~~ For compose an answer, I get the error message: ~~~~~~~~~~~~~~~~~~~~~ No Permission! Message: You need permissions! ~~~~~~~~~~~~~~~~~~~~~ Overall, it seems like the database can find the tickets, it just can't tie something together to respond to nor create them. The database schema updated fine. I used the 2.1.1 Config and copied the 'CustomerUser' section from 2.1.1 and updated the user field variables I created for 2.0.4. I updated my .dtl files by copying my revisions to the appropriate sections of the 2.1.1 .dtls (I only had modified Customer-related .dtl's). (FreeBSD) The Stats and ticket functions EXCEPT search functions seem to be tied to "1" cause...just not sure what but seems related to maybe, ticket.pm or something.(?) Do you have any ideas? Thanks in advance. =============================================

From: "Nils Breunese (Lemonbit Internet)" Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] Software error Date: Tue, 10 Oct 2006 20:12:39 +0200

I wrote:

...

Daniel Vesely wrote:

...

after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. but there is FAQ.pm any idea?

I also just upgrade from 2.0.4 to 2.1.1 using the RPM. I get the exact same error when zooming in on a ticket (example url: http:// domain.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=1555). I looked a bit at the code in LinkObject.pm, but never having programmed in Perl doesn't really help. Did anyone solve this one?

I just noticed that the upgrade apparently removed the FAQ module. FAQ.pm and friends are no longer on my system. I still have the FAQ button in my toolbar when I login, but clicking it gives me:

ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Tue Oct 10 20:07:56 2006

Message: Module 'Kernel::Modules::FAQ' not found!

Traceback (25186): Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 207 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 48 Module: (eval) (v1.81) Line: 202 Module: ModPerl::RegistryCooker::run (v1.81) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30

We installed the FAQ module once to check it out, but never really got to actually using it. I went to Admin -> Package Manager and noticed I had the option to install the FAQ module. I installed it and now all is working again.

Nils Breunese.

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