hi all i am running otrs on windows sbs 2003. i have received loads and loads of spam into one of the queues. is there any way to clear the queue other than bulk action and blocking spam? please do let me know thank you _________________________________________________________________ Voice your questions and our experts will answer them http://content.msn.co.in/Lifestyle/AskExpert/Default01.htm
The way I did this, I created a "Junk" queue (I think it mightve been there by default actually). We use spamassassin for spam filtering, and I created a PostMaster Rule that checks for the presence of the SpamFlag="YES".. If its there, it sets the destination queue to Junk. Next, I created a GenericAgent that runs once a day at midnignt that marks all entries in the Junk queue as "Removed". This allows our agents to check the junk mail that comes in during the day for false positives, and move them back into the work queue, and it removes the spam after the day is over. PS: make sure your mail server supports greylisting; enabling greylisting cut our spam down by 90%. Good luck -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Wednesday, August 22, 2007 5:10 AM To: otrs@otrs.org Subject: [otrs] emptying queue hi all i am running otrs on windows sbs 2003. i have received loads and loads of spam into one of the queues. is there any way to clear the queue other than bulk action and blocking spam? please do let me know thank you _________________________________________________________________ Voice your questions and our experts will answer them http://content.msn.co.in/Lifestyle/AskExpert/Default01.htm _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
On Wed, 22 Aug 2007, Ron DeFulio wrote:
The way I did this, I created a "Junk" queue (I think it mightve been there by default actually). We use spamassassin for spam filtering, and I created a PostMaster Rule that checks for the presence of the SpamFlag="YES".. If its there, it sets the destination queue to Junk.
PS: make sure your mail server supports greylisting; enabling greylisting cut our spam down by 90%.
A company I help run offers Spam Filtering with a Symantec appliance for $50/year. Your email goes through one of two boxes and filters out 97% of spam with less than one false positive per 1 million emails analyzed. It does let some Nigerian fraud emails through, but that's about it. I cut my own spam from 200-300 a day down to about 5 a day. $50/year is really really cheap. http://www.nova.org/public:services What we have: http://www.symantec.com/enterprise/products/overview.jsp?pcid=2242&pvid=1721... Setup is easy -- you point your MX DNS records to us, we deliver the mail to your mail server as normal. Plus we hold your mail if your mail server goes down. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman@angryox.com http://www.angryox.com/ --------------------------------------------------------------------------- ** PLEASE NOTE PurpleCow.com IS NOW AngryOx.com DO NOT USE PurpleCow.com ** ** PurpleCow.com is now owned by City Auto Credit LLC as of May 23, 2007 ** ---------------------------------------------------------------------------
participants (3)
-
Peter Beckman -
pri pri -
Ron DeFulio