Hi Nikola,

I've changet Ticket::Hook to "Request#" and Ticket::NumberGenerator to AutoInc

While Hook is applied to all ticket, I noticed that new ticket Number format is only applied to ticket that are created by mails sent to helpdesk address. Ticket created through OTRS web interface (Phone and Email tickets) still have old numbering (Date generator).

How to solve this?

I'm not to deep in these technical details, (a) but your're mails are fetched through perl scripts, run by cronjobs. (b) Your webgui is generated through perl, and I guess with mod_perl. So changes within your config work on (a) from the beginning, but on (b) only after reloading/restarting your webserver.

Thanks Nikola

Hope that's the solution, Alex