Hi! I not sure, as I haven't done it yet, but maybe you have to setup the cron jobs related to this actions. Take a look at http://doc.otrs.org/1.3/en/html/cronjob.html Bye! On 28 Feb 2005 at 15:58, Al Al wrote:

Hello,

Are there any gotchas to using the per-queue ticket lock timeouts on OTRS 1.3.2? I try setting the value, but tickets simply aren't being automatically unlocked. Am I missing something?

Thanks, Al -- ___________________________________________________________ Sign-up for Ads Free at Mail.com http://promo.mail.com/adsfreejump.htm

--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---