Anton, thanks for your reply. After looking at the apache error log and then googling the error: [error] Unrecognized character \\x89 at /usr/share/otrs/var/httpd/htdocs/images/Standard/new-message.png line 1.\n I found the solution - it seems like this was my bad. I messed with /etc/apache2/conf.d/otrs2, restored the original file since it didn't fix anything but then forgot to remove the file I messed with. After removing al bogus files from /etc/apache2/conf.d/ and restarting apache, all icons are back. Thanks, regards, Matthijs Anton Gubar'kov wrote:

Hello, Matthijs,

The good place to check is apache logs (access and errors) for entries related to the image resources. If you can't interpret, post them here. I'll try to help.

Anton.

2008/11/6 Matthijs mailto:otrs@tenkate.net>

Hi all,

I Just installed package otrs2 on an Ubuntu 8.04.1 server. After some initial database problems* otrs seems to be running fine.

However, when I log in to otrs, the menu doesn't display any icons. Instead, there's two lines of the same link (when using Firefox - IE on the other hand clearly displays red crosses where the icons should have been). I've made a screenshot of this issue:

http://www.tenkate.net/bugs/otrs_no_icons.png

All images that should be in the menu seem to exist on the server, located on

/var/lib/otrs/httpd/htdocs/images/Standard/

They al have the owner 'otrs' and group 'www-data', mask 664, which seems to me they should be perfectly readable by the system.

Can anyone give me any tips on how to fix this issue?

Kind regards,

Matthijs

* = database should be installed proir to installing otrs2, but this is not the case when it's selected and installed by automatically resolving dependencies, which then results in an error when apt configures otrs2. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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