Hi Ralf, yes you can! :) Admin Interface -> SysConfig -> Framework -> Core::WebUserAgent -> WebUserAgent::Proxy :) PS: After you changed SysConfig, use bin/otrs.CacheDelete.pl (because dashboard widgets are cached). -Martin On 24.03.2010, at 06:09, Ralf Hildebrandt wrote:

The dashboard contains:

Can't connect to: http://otrs.org/product.xml (500 Can't connect to otrs.org:80 (connect: timeout))

So, can OTRS use a proxy?

-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

Hi Ralf, Admin Interface -> SysConfig -> Framework -> Core::WebUserAgent -> WebUserAgent::Proxy - Paolo ----- Original Message ----- From: "Ralf Hildebrandt" To: Sent: Wednesday, March 24, 2010 11:09 AM Subject: [otrs] Can OTRS use a proxy for the dashboard data?

The dashboard contains:

Can't connect to: http://otrs.org/product.xml (500 Can't connect to otrs.org:80 (connect: timeout))

So, can OTRS use a proxy?

-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

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