Hello, is there a possibility to search for (un)successfully closed tickets in different queues? Can I delete all tickets in a queue? Are there stats of the time (work) units? When I invalit a queue with open tickets, the tickets are shown in the overview of all open tickets. Why? greetings thomas
Hi Thomas, On Tue, Nov 05, 2002 at 01:30:04PM +0100, Thomas Schuettler wrote:
is there a possibility to search for (un)successfully closed tickets in different queues?
Not yet. If you need this, add an feature request to bugs.otrs.org. :-)
Can I delete all tickets in a queue?
You can close all tickets in a queue with bin/GenericAgent.pl (Kernel/Config/GenericAgent.pm).
Are there stats of the time (work) units?
What do yo mean? More info please.
When I invalit a queue with open tickets, the tickets are shown in the overview of all open tickets. Why?
Because there are still mail in it. Anyway, it's a bug. I'll change this.
greetings
thomas
Ciao Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972
Martin Edenhofer wrote:
Hi Thomas,
On Tue, Nov 05, 2002 at 01:30:04PM +0100, Thomas Schuettler wrote:
is there a possibility to search for (un)successfully closed tickets in different queues?
Not yet. If you need this, add an feature request to bugs.otrs.org. :-)
done
Can I delete all tickets in a queue?
You can close all tickets in a queue with bin/GenericAgent.pl (Kernel/Config/GenericAgent.pm).
Thats not enough! We want to put all spam in one queue and want to delete them once a week. The reason is that we don't want to search for spam and we don't want to have all the spam on disk.
Are there stats of the time (work) units?
What do yo mean? More info please.
we want to abuse the 'Time units (work units):'-function of the answers to control our ticket-selling (we are an theatre). So we can control the number (un)successfully selled tickets. greetings thomas
Hi Thomas, On Thu, Nov 07, 2002 at 01:49:21PM +0100, Thomas Schuettler wrote:
Not yet. If you need this, add an feature request to bugs.otrs.org. :-)
done
Fine! ;)
Can I delete all tickets in a queue?
You can close all tickets in a queue with bin/GenericAgent.pl (Kernel/Config/GenericAgent.pm).
Thats not enough! We want to put all spam in one queue and want to delete them once a week. The reason is that we don't want to search for spam and we don't want to have all the spam on disk.
Oh ok. Diane asked this in october (http://lists.otrs.org/pipermail/dev/2002-October/000034.html). :) -=> It's on the TODO list (next beta). It will be a funktion of the GenericAgent.pl. So you can say, delete all tickets in queue spam.
Are there stats of the time (work) units?
What do yo mean? More info please.
we want to abuse the 'Time units (work units):'-function of the answers to control our ticket-selling (we are an theatre). So we can control the number (un)successfully selled tickets.
Stats! You can see the accounted time units if you zoom the ticket. Or how often time was accounted / day on the stats pics. -=> I think, that's not really what you want/need? Which info do you need, accounted time units / day / queue?
thomas
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
participants (2)
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Martin Edenhofer -
Thomas Schuettler