Hello! Dear friends, again several "stupid" problems with OTRS, used several ways to install 1. tried to use http://howtoforge.com/otrs_centos4.4 several troubles that we all knew already, but then just added repository ( in maillist were several comments ) and used : yum install otrs - it is ok. 2. but after I tried to restart http -> always error like this -> [Wed May 09 19:07:27 2007] [error] GATEWAY_INTERFACE not Perl! at /opt/otrs/scripts/apache2-perl-startup.pl line 5.\nCompilation failed in require at (eval 2) line 1.\n [Wed May 09 19:07:27 2007] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server XXXservernameXXX:80, exiting... Any ideas colleagues? VBrgs!
bradis wrote:
Hello!
Dear friends,
again several "stupid" problems with OTRS,
used several ways to install
1. tried to use http://howtoforge.com/otrs_centos4.4
several troubles that we all knew already, but then just added repository ( in maillist were several comments ) and used :
yum install otrs - it is ok.
2. but after I tried to restart http -> always error like this ->
[Wed May 09 19:07:27 2007] [error] GATEWAY_INTERFACE not Perl! at /opt/otrs/scripts/apache2-perl-startup.pl line 5.\nCompilation failed in require at (eval 2) line 1.\n [Wed May 09 19:07:27 2007] [error] Can't load Perl file: /opt/otrs/scripts/apache2- perl-startup.pl for server XXXservernameXXX:80, exiting...
Any ideas colleagues?
All I know is that that howto looks way more complex than what I did on a CentOS 4.4 box. * I don't use cpan directly for the Perl modules, I just install them with yum from Dag's yum repository. It's easier and yum also keeps them up to date as an added bonus. * I just use the CentOS supplied mod_perl package instead of building it myself. Also no need to edit any apache configuration. * I use the otrs rpm from the OTRS website. It works just fine and you get the latest version of OTRS. No need to add any system users yourself, move dist files, start cron jobs, etc. Nils Breunese.
Hi again Nils....do you use mysql server db on same machine as OTRS...the rpm complains about it, but I just forced it to install without it since my db server is on a different machine....hope I can just edit the config file easily....thanks again for the easy steps below...that is pretty much what I did...now to upgrade my db ...hopefully that will be easy as well. -Isaac -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Wednesday, May 09, 2007 8:16 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Once again :-) CentOS 4.x and OTRS :) bradis wrote:
Hello!
Dear friends,
again several "stupid" problems with OTRS,
used several ways to install
1. tried to use http://howtoforge.com/otrs_centos4.4
several troubles that we all knew already, but then just added repository ( in maillist were several comments ) and used :
yum install otrs - it is ok.
2. but after I tried to restart http -> always error like this ->
[Wed May 09 19:07:27 2007] [error] GATEWAY_INTERFACE not Perl! at /opt/otrs/scripts/apache2-perl-startup.pl line 5.\nCompilation failed in require at (eval 2) line 1.\n [Wed May 09 19:07:27 2007] [error] Can't load Perl file: /opt/otrs/scripts/apache2- perl-startup.pl for server XXXservernameXXX:80, exiting...
Any ideas colleagues?
All I know is that that howto looks way more complex than what I did on a CentOS 4.4 box. * I don't use cpan directly for the Perl modules, I just install them with yum from Dag's yum repository. It's easier and yum also keeps them up to date as an added bonus. * I just use the CentOS supplied mod_perl package instead of building it myself. Also no need to edit any apache configuration. * I use the otrs rpm from the OTRS website. It works just fine and you get the latest version of OTRS. No need to add any system users yourself, move dist files, start cron jobs, etc. Nils Breunese.
Isaac Gonzalez wrote:
Hi again Nils....do you use mysql server db on same machine as OTRS...
Yes, OTRS and MySQL are running on the same CentOS box.
the rpm complains about it, but I just forced it to install without it since my db server is on a different machine....hope I can just edit the config file easily....
I think that should be possible.
thanks again for the easy steps below...that is pretty much what I did...now to upgrade my db ...hopefully that will be easy as well.
Just take a look in the /opt/otrs/scripts directory. Good luck. Nils Breunese.
Cool thanks ....i'll be working with a copy of the database and see how it goes... Basically I'm going from otrs v. 2.0.4 -> 2.2.4 So looks like I need to run the upgrade from 2.0.4 -> 2.1 Then run the upgrade from 2.1 -> 2.2....does this sound correct? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Tuesday, December 18, 2007 1:36 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Once again :-) CentOS 4.x and OTRS :) Isaac Gonzalez wrote:
Hi again Nils....do you use mysql server db on same machine as OTRS...
Yes, OTRS and MySQL are running on the same CentOS box.
the rpm complains about it, but I just forced it to install without it
since my db server is on a different machine....hope I can just edit the config file easily....
I think that should be possible.
thanks again for the easy steps below...that is pretty much what I did...now to upgrade my db ...hopefully that will be easy as well.
Just take a look in the /opt/otrs/scripts directory. Good luck. Nils Breunese.
Isaac Gonzalez wrote:
Cool thanks ....i'll be working with a copy of the database and see how it goes... Basically I'm going from otrs v. 2.0.4 -> 2.2.4
So looks like I need to run the upgrade from 2.0.4 -> 2.1 Then run the upgrade from 2.1 -> 2.2....does this sound correct?
Yes. Nils Breunese.
participants (4)
-
bradis -
Isaac Gonzalez -
Nils Breunese (Lemonbit Internet) -
Nils Breunese (Lemonbit)