I'm sorry if this question is asked to many times, couldn't find the answer with a search. How do i change the url or the base url in the mails send for example by escalation: https://otrs//otrsindex.pl?Action=AgentTicketZoom;TicketID=34534 Missing a slash between otrs and index.pl Thanks, Nico -- Nico Bouthoorn System Administrator RedSocks Security P: +31 (0)88 13 33 333 M: +31 6 23391101 W: redsocks.eu A: Laan van Nieuw-Oost Indie 133f 2593 BM Den Haag, The Netherlands This message contains information that may be privileged or confidential and is the property of RedSocks BV. It is intended only for the person to whom it is addressed. If you are not the intended recipient,you are not authorized to read, print, retain, copy, disseminate, distribute, or use this messageor any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.