Ticket aging - how to stop the clock when the ticket is closed?
I would like the ticket Age counter to reflect the time from creation to closure for closed tickets, and from creation to current time for open tickets. Therefore I need some way to stop the clock when a ticket gets closed. Any suggestions? Matthew Loxton _________________________________________________________________ Store more e-mails, accept larger attachments with Hotmail Extra Storage! http://join.msn.com/?pgmarket=en-xe
On Tuesday, May 25, 2004 7:24 PM
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I would like the ticket Age counter to reflect the time from creation to closure for closed tickets, and from creation to current time for open tickets.
Therefore I need some way to stop the clock when a ticket gets closed.
As explained earlier, time is unstoppable. The age of ticket is not to stop. What you want is a question of statistical reporting, and therefore slightly outside the main focus of OTRS. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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