Hi list, Is it possible that Watcher user just "watch" the ticket avoiding any oher action as "external notes" or any other? Thanks for your answers Carlos, México
Hi Carlos,
Hi list,
Is it possible that Watcher user just "watch" the ticket avoiding any oher action as "external notes" or any other?
Thanks for your answers
Try an ACL! Here are some examples http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
Wowwwww Sounds good Shawn Thanks a lot Do you know if ACL way can be used to avoid some tickets can be seen by some agents? I did try it with Roling & Grouping, but I can not. Carlos -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Shawn Beasley Enviado el: Jueves, 06 de Marzo de 2008 11:08 a.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] Watcher limitations Hi Carlos,
Hi list,
Is it possible that Watcher user just "watch" the ticket avoiding any oher action as "external notes" or any other?
Thanks for your answers
Try an ACL! Here are some examples http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
Hi Carlos,
Wowwwww Sounds good Shawn Thanks a lot
Do you know if ACL way can be used to avoid some tickets can be seen by some agents? I did try it with Roling & Grouping, but I can not.
You must work with groups and rolls in combination with queues. If all the tickets are in the same queue, you will not be able to limit their visibility :) [...] -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
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Shawn Beasley