1) Is it Possible to set OTRS so that a note goes out when an agent makes an update. currently mine only does a notification if the Customer makes an update. 2) I created an agent but when I want to assign him as an owner he does not appear in the list but I can login as him. Carinus -- This e-mail and its contents are subject to the South African Medical Research Council e-mail legal notice available at http://www.mrc.ac.za/about/EmailLegalNotice.htm
Not sure about your first request, id like to know that as well.
For 2 I would check to make sure that user has the queue highlighted in the
user preferences. That same thing had me stumped for a while too!
On 6/8/06 10:28 AM, "carinus.carelse@mrc.ac.za"
1) Is it Possible to set OTRS so that a note goes out when an agent makes an update. currently mine only does a notification if the Customer makes an update.
2) I created an agent but when I want to assign him as an owner he does not appear in the list but I can login as him.
Carinus
-- This e-mail and its contents are subject to the South African Medical Research Council e-mail legal notice available at http://www.mrc.ac.za/about/EmailLegalNotice.html http://www.mrc.ac.za/about/EmailLegalNotice.htm
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
--
participants (2)
-
Andy Lubel -
carinus.carelse＠mrc.ac.za