When you integrate with AD, doesn’t AD take over as the authentication mechanism? I have also noticed an ldap sync toll in the OTRS bin directory, the only problem with this script is it only syncs admin users and not customers From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Thursday, May 21, 2009 10:46 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Mass import users Hi Maurice, What you could do is write a small script that calls bin/otrs.addUser: otrs.addUser [-f firstname] [-l lastname] [-p password] [-g groupname] [-e email] username if you define -g with a valid group name then the user will be added that group And of course, if possible, an integration with Active Directory would be MUCH better. http://doc.otrs.org/2.3/en/html/x1709.html#configuration-agent-auth-backend-... You can also combine these two; use an initial load via otrs.addUser to set up the agents, and then manage them using AD and with AD authentication and synchronization. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, May 20, 2009 at 03:10, Maurice James wrote: Does anyone have a script to mass import users as customers into OTRS 2.3.4? Perhaps from an Active Directory dumped into a CVS file? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/